Technical Support & Network Admin.

Technical Support & Network Administrator

Primary Responsibilities:

Manage all IT systems, including LAN, WAN, DVR System and related systems.

               This includes:

• Support, monitor, test and troubleshoot hardware and software problems.
• Performing and coordinating effective installation and performance of advanced operating system hardware and software on servers.
• Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.
• Support and maintain end user requirements, including troubleshooting, account maintenance and training.
• Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.
• Maintain, monitor, analyze system components and make recommendations regarding computer system security, monitor network, computer and disk utilization.
• Play a lead role in developing and implementing an IT disaster recovery plan.
• Inventory and provide accounting for company resources including software, server, workstation and laptop systems.
• Conduct software and hardware evaluations, provide technical analysis and implement systems to meet the company’s IT goals.
• Develop a strategic IT plan to meet the requirements of company overall growth plan to be reviewed on a regular basis with Management and adjusted as necessary.
• Work with a team to automate management tasks, streamline processes and perform standard administration functions as needed.
• Be responsible for managing the IT system to meet strategic goals.
• Obtain and/or maintain technical certifications necessary for continued company growth and success.
• Perform additional duties as assigned by management.
• Maintain professionalism, good attitude and appropriate behavior with company personnel.

Skills Required

• Provided technical support to end-users in hardware/software proficiency (for corporate solutions).
• Troubleshooting on network connectivity, desktop configuration, printer’s connectivity, and network access issues.
• Plan, coordinate, and execute hardware, software and network installation, configuration, maintenance and troubleshooting.
• Managing and Maintaining Access to Resources: This includes configuring access to shared folders; troubleshooting Terminal Services; configuring file system permissions; and troubleshooting access to files and shared folders.
• Experience with operating system Windows server 2008 & 2003.
• Strong understanding of TCP/IP, AD 2008, DNS, DHCP.
• Working knowledge of Microsoft SQL-Server.
• Working knowledge of Oracle.
• Working knowledge of Citrix.
• Working knowledge of fortigate firewall.
• Working knowledge of good server and system administration principles.
• Working experience with Backup solutions.
• Development of IT Policies and Procedures
• Monitoring IT infrastructure use and providing accountability
• Foster clear communications and maintain excellent staff and client working relations.

         Qualifications

• Bachelor Degree in Computer Engineering or Computer Science related field or equivalent experience
• CCNA certified preferred
• MCITP certified preferred
• MCSA / MCSE certified preferred
• 1+ years experience preferred